Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
SEMA Data Portal
  1. SEMA Data Portal
  2. Help Desk

Help Desk

Technical assistance, general or data related question, or report a bug.

  • Data Issues

    Validation Issues, Import & Export Issues
  • General

    General Questions
  • Bugs and Features

    Report a Bug, Request a Feature
  • Logins and Accounts

    Request Password Reset, Add/Remove User
Powered by Jira Service Management
{"xsrfToken":"246058ec9cec31494a028b84604949344c33b10e_lout","branding":{"id":"13","key":"hd","name":"Help Desk","portalBaseUrl":"/servicedesk/customer/portal/13"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/fabfc396-e89c-4756-a490-0b07972c0f62/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYjM0OWU5My0zYmMyLTQzYTYtOTczYS0wNjdkMmMyNjFhYWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZhYmZjMzk2LWU4OWMtNDc1Ni1hNDkwLTBiMDc5NzJjMGY2MiI6WyJyZWFkIl19LCJleHAiOjE3NjkxNjQwNjUsIm5iZiI6MTc2OTE2MzQ2NX0.pFvMC6r6Z5WRVhp7_lwhLHcDbNe4xjFR0EDU3VF4_QY&client=ab349e93-3bc2-43a6-973a-067d2c261aae&mode=fit","logoId":"fabfc396-e89c-4756-a490-0b07972c0f62","isLogoAvailable":true,"helpCenterTitle":"SEMA Data Portal","sharedPortalName":"SEMA Data Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"en-US":{"helpCenterTitle":"SEMA Data Portal","sharedPortalName":"SEMA Data Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#e1082a","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/56233d5b-a6d9-4ab4-9589-96d9d3d0e1dc/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYjM0OWU5My0zYmMyLTQzYTYtOTczYS0wNjdkMmMyNjFhYWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU2MjMzZDViLWE2ZDktNGFiNC05NTg5LTk2ZDlkM2QwZTFkYyI6WyJyZWFkIl19LCJleHAiOjE3NjkxNjQwNjUsIm5iZiI6MTc2OTE2MzQ2NX0.NGcZsEOWNVj2Bz7vmCLUOVyFl2wopsXd8Dsgfsi_R8M&client=ab349e93-3bc2-43a6-973a-067d2c261aae&height=300&mode=fit","bannerMediaApiFileId":"56233d5b-a6d9-4ab4-9589-96d9d3d0e1dc","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#e1082a","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"13","key":"hd","projectId":10019,"serviceDeskId":13,"name":"Help Desk","description":"<p>Technical assistance, general or data related question, or report a bug.</p>","portalBaseUrl":"/servicedesk/customer/portal/13","reqTypes":[{"id":"327","name":"Add/Remove User","descriptionHtml":"","callToAction":"Add/Remove User","introHtml":"<p>Click here to add or remove a user from your account.</p>","icon":10529,"iconUrl":"https://semadata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[85],"key":""},{"id":"332","name":"General Questions","descriptionHtml":"","callToAction":"General Questions","introHtml":"<p>Use this option if you have any questions not covered by one of the other options. These can be data related, account related, or a question you just feel like asking!</p>","icon":10552,"iconUrl":"https://semadata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10552","groups":[40],"key":""},{"id":"329","name":"Import & Export Issues","descriptionHtml":"","callToAction":"Import & Export Issues","introHtml":"<p>Having trouble importing? What about exporting? Use this option if you need help with either of those.</p>","icon":10533,"iconUrl":"https://semadata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[89],"key":""},{"id":"333","name":"Report a Bug","descriptionHtml":"<p>Please be as descriptive as you can when reporting bugs, fill out all fields, and allow us a little time to research the bug before reaching out to you.</p>","callToAction":"Report a Bug","introHtml":"<p>Need to report a bug? You found the right spot.</p>","icon":10557,"iconUrl":"https://semadata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[93],"key":""},{"id":"334","name":"Request a Feature","descriptionHtml":"<p>Please be as descriptive as you can. We cannot guarantee all features will be added, but we love the input and ideas.</p>","callToAction":"Request a Feature","introHtml":"<p>Think of something cool you would like to see? Send it over!</p>","icon":10547,"iconUrl":"https://semadata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[93],"key":""},{"id":"330","name":"Request Password Reset","descriptionHtml":"","callToAction":"Request Password Reset","introHtml":"<p>Use this option if you need to have your password reset.</p>","icon":10525,"iconUrl":"https://semadata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[85],"key":""},{"id":"331","name":"Validation Issues","descriptionHtml":"","callToAction":"Validation Issues","introHtml":"<p>So you have imported data and received validation errors. What do you do now? Use this option if you need assistance with reading the validation report or if you need help fixing the data.</p>","icon":10533,"iconUrl":"https://semadata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[89],"key":""},{"id":"509","name":"HelpDesk Email","descriptionHtml":"","callToAction":"HelpDesk Email","introHtml":"","icon":10532,"iconUrl":"https://semadata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"951","name":"Merch Sheet Request","descriptionHtml":"","callToAction":"Merch Sheet Request","introHtml":"","icon":10673,"iconUrl":"https://semadata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10673","groups":[],"key":""}],"reqGroups":[{"id":89,"name":"Data Issues"},{"id":40,"name":"General"},{"id":93,"name":"Bugs and Features"},{"id":85,"name":"Logins and Accounts"}],"orderMapping":{"93":[333,334],"85":[330,327],"89":[331,329],"40":[332]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4cd70412-7005-30ca-840a-4eeca2ab4b21","appLinkName":"","appLinkUrl":"","spaceKey":"PH","spaceName":"PartsHub Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"HD","serviceDeskId":13,"kbLinkDomainURLs":["https://semadata.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":13,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYjM0OWU5My0zYmMyLTQzYTYtOTczYS0wNjdkMmMyNjFhYWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkxNjQ2NjUsIm5iZiI6MTc2OTE2MzQ2NSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.WQOGZZBI5mzS4ODN8B1hkI-loeQvl_0xby3EO6FyHvo","targetCollection":"upload-project-10019","endpointUrl":"https://api.media.atlassian.com","clientId":"ab349e93-3bc2-43a6-973a-067d2c261aae","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"SEMA Data Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://semadata.atlassian.net/wiki","kbLinkDomainURLs":["https://semadata.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=semadata","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"246058ec9cec31494a028b84604949344c33b10e_lout","baseUrl":"https://semadata.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://semadata.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ab349e93-3bc2-43a6-973a-067d2c261aae","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"695bbadf322243129482e39bb4d24f84","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://semadata.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}